LIVE: AUGUST 11, 2026 AT 11:00AM PDT
Mobile Office extends Genesys Cloud to employees who handle customer calls and messages outside the contact center: field technicians, sales teams, claims adjusters, loan officers, and other mobile workers.
Today those interactions happen on cell phones with no recording, coaching, or compliance coverage, and the customer knowledge generated stays with the individual. Mobile Office brings those calls, SMS, and WhatsApp interactions into Genesys Cloud, where they are recorded, tied to the customer record, and available as context for AI.
Join Genesys live August 11, 2026 at 11:00 am PDT to see how Mobile Office complements Genesys Cloud and extends beyond the contact center.
Duration: 45 min.
Why the contact center is no longer the boundary of customer experience, and what it means to extend Genesys to the wider workforce.
How recording field calls in Genesys Cloud closes the compliance and audit gap created when regulated conversations happen on cell phones.
Why today’s uncaptured customer interaction data is exactly the context AI needs, and why there’s no better place to get it than outside the contact center, where many context-rich conversations are taking place
An overview of Mobile Office and how it enables field and mobile employees to work directly within Genesys from their phones.
Candice Rohrman
Director, US Sales
Mobile Office
Donald Huovinen
VP, Commercial Operations
Genesys
