Genesys Future of CX - 16 June 2026
AI is transforming customer contact faster than most organizations can keep up. With the rise of Agentic AI, we are shifting from reactive processes to systems that act proactively, support decision-making, and take action independently.
With the theme Experience Orchestration in an Agentic World, you’ll learn how to bring together technology, data, and human expertise to create seamless, intelligent customer journeys. This lays the foundation for a new way of working in which humans and AI operate as one.
Our opening keynote will be delivered by Peter Graf, SVP of Strategy at Genesys. In his keynote, he will show how CX is evolving from isolated interactions into intelligent systems that understand intent, coordinate resources, and deliver real-time outcomes across the entire organization.
During Genesys Future of CX, you’ll discover what this shift means for your organization in practice. You’ll gain concrete insights and practical tools to start applying experience orchestration and successfully implement this new way of working. Expect inspiring keynotes, expert perspectives, and interactive sessions designed to help you move from vision to execution.
The agenda and speakers will be announced soon.
Do you have a question? Send an email to lex.oosterhoff@genesys.com
