May 26, 2026 08:00

Genesys & Deloitte

Name: Genesys & Deloitte: Breakfast Seminar Copenhagen
Start: 2026-05-26T08:00:00
End: 2026-05-26

Breakfast Seminar in Copenhagen

This is an exclusive, invite-only event designed especially for our joint customers. We look forward to seeing you soon.

SCANDIC SPECTRUM

Scandic Spectrum, Kalvebod Brygge, Copenhagen, Denmark

Get directions

Register here by May 12

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Please list any food allergies below.

Thank you for registering for the Genesys x Deloitte Breakfast Seminar in Stockholm.

If you have any questions, please send an email to liona.islamian@genesys.com

Genesys holds the right to cancel any registration as needed.

We look forward to seeing you there!
Team Genesys & Deloitte

Join Genesys and Deloitte for an exclusive morning session exploring the future of service, how to move beyond the traditional contact center and unlock the power of AI. You will have the opportunity to meet CX Representatives from Deloitte and Genesys and have casual conversations and knowledge sharing with senior leaders in the industry. We’ll also enjoy a delicious breakfast buffet at Scandic Spectrum.

We have limited spots available for this seminar, so please reserve your place today.

If you have any questions about the event, please email liona.islamian@genesys.com

Agenda

Tuesday, 26 May 2026

08:00 – 08:30

Breakfast at Scandic Spectrum (Free Drop-in)

A delicious breakfast will be served between 08:00 and 09:00. Please arrive during this time to register and enjoy breakfast. You will also have the opportunity to engage in casual conversations with peers and representatives from Deloitte and Genesys.

08:30 – 09:00

The Future of Service: the Age of Intelligent Experience

At this Seminar, Deloitte Digital will present key highlights from the newly published Point of View, “The Future of Service: the Age of Intelligent Experience”, focusing on transforming service into a strategic growth driver. We will share insights on how AI is revolutionizing customer service by making interactions faster, smarter, and more personalized. Attendees will gain inspiration on how to kickstart their AI journey and explore essential building blocks for creating intelligent, proactive processes that drive measurable business value, including cost reductions, increased sales opportunities and enhanced customer satisfaction.

Speaker: David Schopf, Manager, AI & Data Consulting – Deloitte

09:00 – 10:30

Immersive Experience Orchestration Workshop

This is an interactive workshop that brings together customer leaders to explore real world experience challenges, uncover shared patterns of friction, and connect those moments of truth to how experience orchestration can unlock tangible business outcomes across customer and employee journeys. You will have the opportunity to work on a fictional customer in small groups to unpack experience pain points, stalled KPIs, and operational constraints. After this session, you will have an increased awareness of how Genesys AI enables experience orchestration at scale.

Speaker: Keith Fulford, Global Director Business Value Engagement – Genesys

10:30