See how workforce management helps organizations create a more engaged workforce while maintaining operational performance and improving the employee experience.

In this webinar, we’ll explore how employee self-service tools empower agents with greater control over their schedules through mobile access, time-off requests, shift trading, overtime opportunities, schedule visibility and request tracking. We’ll also highlight how supervisors can use adherence monitoring, workforce insights and performance visibility to optimize daily operations.

You’ll learn how to:

• Empower employees with self-service workforce management tools.
• Increase workforce flexibility while maintaining staffing goals.
• Give supervisors greater workforce visibility and operational insights.
• Improve transparency and accountability with employee performance scorecards.
• Provide personalized insights to help employees improve performance.
• Boost engagement through recognition, contests and gamification.
• Use gamification to encourage desired behaviors and support business goals.

Meet the speakers

Katherine Gomez
WEM Innovation Solution Lead
Genesys

Mark Strong
Principal Solution Consultant
Genesys

Rob murphy
Solution Consulting Senior Director
Genesys