Mar 10–12, 2026

Enterprise Connect

Las Vegas, NV

Discover how Genesys is transforming customer and employee experiences with agentic AI at the core of the Genesys Cloud™ platform. See firsthand how our latest AI innovations drive measurable business outcomes – from increased customer loyalty and growth to stronger operational efficiency and seamless collaboration across human and AI workforces.

Caesars Forum

CAESARS FORUM, S Koval Ln, Las Vegas, NV, USA

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Thank you for your interest in connecting with Genesys ahead of Enterprise Connect. A member of our team will follow up shortly to schedule time either before the event or onsite. We look forward to discussing how agentic AI is transforming customer and employee experiences with the Genesys Cloud platform.

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Join us at Enterprise Connect

Meet us in Las Vegas to hear real-world success stories and learn how AI-powered Experience Orchestration is driving measurable impact for leading brands worldwide.

Explore:

  • CX that grows with your business – and AI that drives real outcomes
  • Solutions that empower teams, streamline work and maximize productivity
  • The future of CX: agentic AI, A2A orchestration and what’s coming next

Use discount code GENESYS to receive $700 off an All Access or Premium conference pass.

Register today

Get the most out of your time at Enterprise Connect with Genesys

Tuesday, 10 March 2026
Wednesday, 11 March 2026
Thursday, 12 March 2026

09:30 am – 09:55 am

Half-Day Summit: Panel Discussion: Tales from the Trenches: Enterprise Leaders Share their Stories of AI Successes and Struggles

Genesys spotlight session

Now that you’ve got the bird’s-eye view of CX AI in 2026, it’s time to get up close and personal with your peers who have been doing the work and have the scars — and kudos — to prove it. This panel discussion will feature CX leaders whose significant AI implementations yield takeaways you can benefit from. You’ll learn how to get buy-in from both leadership and agents, what works and what doesn’t, how to measure success, how to scale AI pilots, and how to prove value. You’ll come away with real-world insights you can apply to your own enterprise.

Moderator: Steve Leaden, Founder and President, Leaden Associates, Inc.

Panelists: Asia Russell, Workforce & Business Analytics Manager, Fanatics Collectibles

10:55 am – 11:20 am

Half-Day Summit: Panel/Interactive Discussion: Your 12-Month CX AI Roadmap

Genesys spotlight session

What will you do over the next 12 months to make sure that your AI strategy and implementations don’t fall behind? What will the technology and market look like in a year, and what must you do to keep your enterprise at the leading edge? In this session, a diverse panel of experts and stakeholders will share their expectations and roadmaps. You’ll learn how the trends in AI technology, costs, and capabilities are likely to impact the feasibility and cost-effectiveness of the different elements of AI for CX. You’ll come away with a better vision of the future, and how to execute on it.

 

Moderator: Mila D’Antonio, Principal Analyst, Omida

Panelist: Ryan Rivera, Product Marketing Director, AI & WEM, Genesys

03:00 pm – 06:00 pm

Expo

Stop by Booth #810 to experience a live demo, meet our experts, and learn how Genesys can elevate your customer experience.

11:10 am – 11:30 am

Keynote Panel - CX Panel: Does More Technology = Happier Customers?

Genesys Spotlight Session

AI is providing new capabilities for contact centers, but how does this translate into better customer experience? In this session, thought leaders will debate the role of technology in customer satisfaction: Do customers want to do more self-service? Can agents really handle more complex and contentious customer problems, or will they burn out? What tools do we have to improve agent and customer experience, and how do we know they work? You’ll hear competing perspectives and learn what your enterprise has to do if it’s going to deploy technology that makes a difference to the customer, the agent, and the bottom line.

Speaker: Brian Spencer, Vice President, Solution Consulting, Genesys

12:00 pm – 05:00 pm

Expo

Stop by Booth #810 to experience a live demo, meet our experts, and learn how Genesys can elevate your customer experience.

01:30 pm – 02:00 pm

Journey Orchestration Beyond the Contact Center: Embedding AI-Service Touchpoints in Unexpected Enterprise Workflows

Genesys Spotlight Session

Customer service doesn’t stop at the contact center. This session will present a forward-thinking vision (with concrete examples) for embedding AI-powered service moments into non-traditional enterprise channels—such as onboarding experiences, interactive IoT devices, billing portals, or even physical in-store kiosks. We will discuss success stories from industries breaking out of the call/chat mold, address technical and change-management hurdles, and unpack the business cases behind these cross-silo AI touchpoints.

Discover how embedding AI-powered customer service into non-traditional enterprise workflows unlocks new business value, increases customer satisfaction, and differentiates brands beyond the contact center model; Gain actionable inspiration from industries that have successfully integrated AI touchpoints in unexpected places, with practical takeaways about technical, process, and change-management hurdles to accelerate similar innovation in attendees’ own organizations; Equip yourself with strategies and real-world examples to advocate for and implement cross-silo AI service enhancements, providing the business case and roadmap to future-proof customer journeys in an increasingly automated, omnichannel landscape.

Panelist(s):

Derek Top, Principal Analyst & Research, Opus Research

Ian Jacobs, Vice President & Lead Analyst, Opus Research

Ian Felder, Director of Product Marketing, Genesys

12:00 pm – 04:00 pm

Expo

Stop by Booth #810 to experience a live demo, meet our experts, and learn how Genesys can elevate your customer experience.

Voices Shaping the Future of CX

Ryan Rivera

Ryan Rivera

Product Marketing Director, AI & WEM, Genesys

Product and marketing leader with a passion for delivering exceptional customer experiences. From leading product-led growth teams to shaping narratives that translate technical detail to business value.

Ian Felder

Ian Felder

Director, Product Marketing, Genesys

With more than 20 years of experience spanning SaaS, digital innovation, and customer experience, Ian specializes in shaping strategic narratives that help CX leaders better understand and activate the value of their data.

Brian Spencer

Brian Spencer

Vice President, Solution Consulting, Genesys

CX enthusiast who has invested over 25 years in delivering the world's best experiences. He has led sales, solutions consulting, marketing, product management, and executive functions.

Caesars Forum

CAESARS FORUM, S Koval Ln, Las Vegas, NV, USA

Get directions
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