Jun 22–25, 2026

CCW Las Vegas

CX done right

Discover how Genesys is redefining customer experience with AI-powered experience orchestration. Where loyalty and efficiency work together. See how enterprises use AI that acts, not just answers, to deliver human-feeling automation, optimize journeys in real time, and drive measurable business outcomes with agentic AI.

Caesars Forum

CAESARS FORUM, S Koval Ln, Las Vegas, NV, USA

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Thank you for your interest in connecting with Genesys ahead of CCW Las Vegas. A member of our team will follow up shortly to schedule time either before the event or onsite. We look forward to discussing how agentic AI is transforming customer and employee experiences with the Genesys Cloud platform.

Thank you again for your submission.

Whether you’re preparing for CCW Las Vegas or evaluating customer experience solutions, our experts are here to answer your questions and connect you with the right resources.

We look forward to speaking with you.

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Join us at CCW Las Vegas

Visit the Genesys Orchestrators Lounge in Las Vegas to experience how Genesys is redefining customer experience with AI-powered experience orchestration. We believe businesses shouldn’t have to choose between personalization or efficiency, empathy or automation.  With Genesys, you can deliver both.

Explore how Genesys helps organizations:

  • Deliver automation that feels human while improving efficiency and reducing operational costs
  • Orchestrate customer journeys in real time across channels, teams, and systems
  • Unlock the power of agentic AI and autonomous virtual agents that plan, adapt, and execute end-to-end customer workflows
  • Drive measurable business outcomes through AI-powered experience orchestration at scale

Register now and use discount code GENESYS_CCW to receive 20% off standard conference pass.

Join us

Get the most out of your time at CCW Vegas with Genesys

Wednesday, 24 June 2026
Thursday, 25 June 2026

10:00 am – 04:30 pm

Genesys Orchestrators Lounge

Visit the Genesys Orchestrators Lounge to unwind, recharge and discover CX done right

12:00 pm – 12:45 pm

Client Case Study | From Pilot to Real Impact: How North Scaled AI to Drive Efficiency AND Customer Loyalty with Genesys

Genesys spotlight session

📍Caesars Forum, Forum G

While customer expectations are higher than ever, organizations are under intense pressure to drive efficiency and do more with less. Yet many organizations remain stuck in isolated AI pilots that fail to scale into production, exposing a hard truth: a perceived tradeoff between experiences that drive customer loyalty and those that deliver operational efficiency.

In this customer spotlight, North, a leading financial technology company, shares how they partnered with Genesys to reject that tradeoff, scaling AI from experimentation into production to deliver real, meaningful outcomes for both their customers and their business. You’ll hear how they identified the right use cases, built the right foundation, managed adoption and change, and realized ROI, all while continuously optimizing their AI strategy.

Finally, get a look at what’s next for North, how and where they are investing in AI to unlock even greater value.

Join to learn how leading organizations like North are delivering CX done right, where efficiency and experience reinforce each other, powered by AI from Genesys.

All sessions are available on first-come, first-seated basis.

 

Moderator: Michael Logan, Strategic Director, Innovation, Genesys

Customer: Chad Blanton, Director, Workforce Management, North

10:00 am – 03:00 pm

Genesys Orchestrators Lounge

Visit the Genesys Orchestrators Lounge to unwind, recharge and discover CX done right

1920×1080 web thumbnail agentic virtual agent

Agentic virtual agent

Go beyond responses to real customer outcomes with a virtual agent

See what's possible

Caesars Forum

CAESARS FORUM, S Koval Ln, Las Vegas, NV, USA

Get directions