Join product leaders from Genesys and ServiceNow and discover how to leverage agentic AI to connect customer engagement with back-office execution — creating seamless experiences that can drive customer loyalty while improving operational efficiency.
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Organizations are identifying ways to connect customer interactions across enterprise systems — unlocking new opportunities to improve experiences, accelerate outcomes and drive operational excellence.
Join ServiceNow and Genesys to explore how agentic AI is enabling a new era of enterprise orchestration — one where AI agents can collaborate across front-, middle- and back-office systems to streamline operations, accelerate resolution, improve decision-making, and deliver more seamless customer and employee experiences.
Practical steps for scaling AI with guardrails across teams, processes and systems
The key capabilities organizations need to establish to support an agentic enterprise
What Agent2Agent orchestration is and why it’s emerging as a foundational capability for enterprise AI strategies
Kyle Kuntz
Vice President, Strategic Technology Partnerships, Genesys
Navya Pandiri
Director, Product, ServiceNow
Jack Nichols
Vice President, Product Management, Genesys
