Xperience on Tour Washington, D.C.
A complimentary* event for customer experience (CX) leaders who are ready to deliver smarter, more connected experiences
*Attendance is guaranteed on a first-come, first-served basis
Thank you for your interest in Xperience on Tour Washington, D.C.. You will be receiving an email confirmation shortly with more details on the event.
Why attend?
Define what’s next
Cut through the AI hype and discover how organizations are turning AI investments into measurable returns.
Learn what’s working
Hear exclusively first-hand at how leading brands and peers are applying AI today and what’s delivering real results
Explore a new operating model for CX
See how agentic orchestration connects AI and human teams, replacing rigid workflows with a more adaptive operating model built for continuous transformation.
Unlock insider access
Get in front of Genesys experts, partners, and innovations and be the first to see it, know it, and use it.
Register and attend Xperience on Tour and you’ll be entered for a chance to win an F1 Las Vegas experience for four, November 19–21, including four Grandstand tickets, four round-trip airfares and four nights of hotel accommodations. *Terms and conditions apply.
8:30 AM – 9:30 AM
09:30 AM – 09:40 AM
Speakers
Jason Schick
Vice President, Enterprise Sales - Public Sector, Genesys
09:40 AM – 10:25 AM
Speakers
Elcenora Martinez
SVP Product Management, Analytics & Journey Management, Genesys
10:25 AM – 11:50 AM
Speakers
Dan Silver
Vice President, Customer Success, NA, Genesys
Cynthia Cooper
Customer Advocacy Lead, Genesys
10:50 AM – 11:35 AM
11:35 AM – 12:05 PM
No menus, no guessing: An intelligent front door for CX
Discover how agentic AI transforms the CX front door by understanding intent, taking action and guiding customers to faster, personalized outcomes while reducing friction and boosting containment.
Speaker: Paul Bennet
Beyond the Bot: From Agentic AI Pilot to Mission Outcome.
Learn how government teams select a high-value use case, connect AI agents to approved data and workflows, keep a person in control where it matters, and move from sandbox to measurable mission results.
Speakers
Paul Bennet
Director, Enterprise Sales, AI & Experience Orchestration - Genesys
12:05 PM – 1:05 PM
1:05 PM – 1:35 PM
Ending silos – Journey Centric Operating Models
Learn how AI-enabled workflows help build integrated global hubs, replacing fragmented operations with consistent, scalable service delivery, governance, workforce and change management strategies.
Speaker: Tim Friebel
No Wrong Door: Connecting Constituent Service Across Programs, Channels and AI Agents.
Explore how state, local and utility organizations coordinate staff, channels, virtual agents and existing AI tools around the systems they already run, so constituents get help without repeating their story.
Speaker: Steven Boberski
Speakers
Tim Friebel
Senior Director, CX Advisory - Genesys
Steve Boberski
Public Sector Business Development Executive - Genesys
1:35 PM – 1:45 PM
1:45 PM – 2:15 PM
Designing AI from the outside in: Five steps to create your AI use cases
Master a five-step methodology, Genesys’ outside-in approach, to design AI use cases grounded in real needs, prioritized by value, effort and risk, and tied to measurable outcomes.
Speaker: George Ganahl
Modernize the Service Layer: Federal AI Without the Rip-and-Replace.
Discover how federal agencies improve mission delivery with a smaller workforce by placing a governed AI service layer in front of claims, benefits and case systems, without making full replacement the first dependency.
Speakers
George Ganahl
Technical Adoption Champion - Genesys
2:15 PM – 2:25 PM
03:15 PM – 03:45 PM
03:45 PM – 04:15 PM
4:15 PM – 4:20 PM
Speakers
Jason Schick
Vice President, Enterprise Sales - Public Sector
4:20 PM – 5:30 PM
Agenda is subject to change.
Sponsors
Sponsors
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.
Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.
No, Xperience on Tour is free for our customers and new organizations. Please make sure you will register soon to reserve your spot on time.
In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.
Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.
*No purchase necessary. Open to eligible U.S. citizens who register for and attend an eligible Xperience on Tour event and check in onsite. Genesys employees, contractors and partners are not eligible. Eligible events: Atlanta, Dallas, Chicago, Washington, D.C. and San Francisco. New York is excluded. One winner will be selected at random. Winner is responsible for all applicable taxes. Additional eligibility requirements and restrictions apply. See Official Rules for complete details.
