As customer expectations rise and interactions grow more complex, organizations need deeper visibility into every conversation. Discover how Genesys transforms voice and digital interactions into actionable intelligence, improves quality management and fosters a culture of continuous performance improvement across your workforce.

Join this session to explore our advanced speech and text analytics functionality alongside our industry-leading Virtual Supervisor capabilities. Our workforce engagement management experts will cover best practices for using sentiment and empathy analysis, topic detection, content search and analytics, and AI scoring and insights.

Why attend?

• See how Virtual Supervisor elevates workforce engagement and performance
• Learn best practices for sentiment and empathy analysis
• Understand how topic detection and content search drive actionable insights
• Discover how AI scoring and insights enhance quality assurance
• Watch a live demo of setting up evaluation forms and AI call scoring

Meet the speakers