Winning in the Agentic Era

Xperience on Tour New York — Live Broadcast

Join CX leaders, Genesys experts and customers live from New York to explore the future of customer experience and what it means for your business.

Nov 17, 2026

9:00 am – 11:00 am

You’re registered for the Xperience on Tour New York broadcast.

Thank you for your interest in joining us live from New York! We’ll send you an email on November 17 when the broadcast is about to begin, so you can tune in and experience the keynote live.

CLICK HERE TO ADD THE EVENT TO YOUR CALENDAR

See what’s next in CX+AI

Cut through the AI hype and hear how organizations are putting AI to work to create smarter, more connected experiences and drive meaningful business outcomes.

Tune in for:

A special guest pre-show interview: Hear from Adrin Mammen, Vice President & Chief of Ambulatory Patient Access at Mount Sinai Health System, on how they’re putting AI to work in the real world.
The Genesys vision: where customer experience is heading in the Agentic Era
What’s changing: the shifts in CX and AI, and what they mean for organizations today
Agentic orchestration: how people, data and AI coordinate in real time to deliver more adaptive experiences
Real-world perspectives: how leaders are turning innovation into action