Xperience on Tour Atlanta
A complimentary* event for customer experience (CX) leaders who are ready to deliver smarter, more connected experiences
*Attendance is guaranteed on a first-come, first-served basis
Online registration is now closed, but it’s not too late to join us! Register onsite at the Loews Atlanta Hotel and attend Xperience on Tour Atlanta.
Why attend?
Define what’s next
Cut through the AI hype and discover how organizations are turning AI investments into measurable returns.
Learn what’s working
Hear exclusively first-hand at how leading brands and peers are applying AI today and what’s delivering real results.
Explore a new operating model for CX
See how agentic orchestration connects AI and human teams, replacing rigid workflows with a more adaptive operating model built for continuous transformation.
Unlock insider access
Get in front of Genesys experts, partners, and innovations and be the first to see it, know it, and use it.
Register and attend Xperience on Tour and you’ll be entered for a chance to win an F1 Las Vegas experience for four, November 19–21, including four Grandstand tickets, four round-trip airfares and four nights of hotel accommodations. *Terms and conditions apply.
8:30 AM – 9:15 AM
09:15 AM – 09:20 AM
Speakers
A.Z. Zabala
Vice President, Commercial Sales - Genesys
9:20 AM – 10:10 AM
Speakers
Brian Spencer
Vice President, Solution Consulting - Genesys
10:10 AM – 10:35 AM
Speakers
Robert Beasley
Vice President CX Advisory Services - North America - Genesys
10:35 AM – 10:50 AM
Speakers
Robert Beasley
Vice President CX Advisory Services - North America - Genesys
Adam Mitchell
Vice President, Head of Enterprise Business Solutions - Voya Financial
10:50 AM – 11:30 AM
11:30 AM – 12:00 PM
Discover how agentic AI transforms the CX front door by understanding intent, taking action and guiding customers to faster, personalized outcomes while reducing friction and boosting containment.
Speakers
Dave Scalera
AI and Experience Orchestration Director - Genesys
12:00 PM – 12:30 PM
Learn how AI-enabled workflows help build integrated global hubs, replacing fragmented operations with consistent, scalable service delivery, governance, workforce and change management strategies.
Speakers
Lars Mickelsen
Senior Principal Solutions Consultant - Genesys
12:30 PM – 1:30 PM
01:30 PM – 01:50 PM
Speakers
Peter Iansek
CEO & Co-Founder - Operative Intelligence
Liz Johnson
Vice President, Access - Emory Healthcare
1:50 PM – 2:20 PM
Master a five-step methodology, Genesys’ outside-in approach, to design AI use cases grounded in real needs, prioritized by value, effort and risk, and tied to measurable outcomes.
Speakers
Lars Mickelsen
Senior Principal Solutions Consultant - Genesys
02:20 PM – 02:40 PM
Speakers
Erik Delorey
Director, Innovation Engineering - Miratech
02:40 PM – 03:00 PM
Speakers
Brian Spencer
Vice President, Solution Consulting - Genesys
Robert Beasley
Vice President CX Advisory Services - North America - Genesys
A.Z. Zabala
Vice President, Commercial Sales - Genesys
3:00 PM – 4:30 PM
Agenda is subject to change.
Sponsors
Sponsors
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.
Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.
No, Xperience on Tour is free for our customers, partners and new organisations. Please make sure you will register soon to reserve your spot on time.
In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.
Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.
