Xperience on Tour New York
A complimentary* event for customer experience (CX) leaders who are ready to deliver smarter, more connected experiences
*Attendance is guaranteed on a first-come, first-served basis
Thank you for your interest in Xperience on Tour New York. You will be receiving an email confirmation shortly with more details on the event.
Why attend?
Define what’s next
Cut through the AI hype and discover how organizations are turning AI investments into measurable returns.
Learn what’s working
Hear exclusively first-hand at how leading brands and peers are applying AI today and what’s delivering real results
Explore a new operating model for CX
See how agentic orchestration connects AI and human teams, replacing rigid workflows with a more adaptive operating model built for continuous transformation.
Unlock insider access
Get in front of Genesys experts, partners, and innovations and be the first to see it, know it, and use it.
8:30 AM – 9:30 AM
9:30 AM – 10:45 AM
Speakers
Sasha Sobol
VP, US Enterprise Sales - Genesys
Elcenora Martinez
SVP Product Management, Analytics & Journey Management - Genesys
Ginger Conlon
Director of Customer Stories - Genesys
Vincent Del Rosario
Senior Vice President Customer Success, North America - Genesys
10:45 AM – 11:30 AM
11:30 AM – 12:00 PM
No menus, no guessing: An intelligent front door for CX
Discover how agentic AI transforms the CX front door by understanding intent, taking action and guiding customers to faster, personalized outcomes while reducing friction and boosting containment.
Speaker: Andrew McInnes
Navigating the AI governance maze in regulated enterprise: Healthcare, Insurance, and Financial Services
Navigate the governance maze in regulated industries, where scaling AI requires aligning risk, privacy, security, legal and compliance teams beyond outdated single-model approval processes.
Speakers
Andrew McInnes
VP, AI and Experience Orchestration - North America Sales - Genesys
12:00 PM – 1:00 PM
1:00 PM – 1:30 PM
Ending silos – Journey Centric Operating Models
Learn how AI-enabled workflows help build integrated global hubs, replacing fragmented operations with consistent, scalable service delivery, governance, workforce and change management strategies.
Client Experience and Financial Services – Trends in Financial Services
Uncover how leading financial institutions are scaling agentic AI responsibly to boost customer experience, employee productivity, operational resilience and compliance driven growth.
Speaker: David Porter
The future of healthcare operations: Agentic AI in action
Explore five ways agentic AI will transform healthcare operations over the next three years, improving access, care coordination, outreach, efficiency and workforce augmentation.
Speaker: Tara Mahoney
Speakers
David Porter
Vice President, Global Financial Services Industry Practice - Genesys
Tara Mahoney
Vice President, Global Healthcare Industry Practice - Genesys
1:30 PM – 2:00 PM
2:00 PM – 2:30 PM
Designing AI from the outside in: Five steps to create your AI use cases
Master a five-step methodology, Genesys’ outside-in approach, to design AI use cases grounded in real needs, prioritized by value, effort and risk, and tied to measurable outcomes.
Healthcare Panel: A conversation on healthcare and CX
Speaker: Jeff Blake
FSI Panel: Insights on CX and Financial Services
Speaker: Jim Connolly
Speakers
Jeff Blake
Vice President Sales, US Enterprise East
Jim Connolly
Senior Director, Sales
2:30 PM – 3:15 PM
3:15 PM – 4:20 PM
Speakers
Sasha Sobol
VP, US Enterprise Sales - Genesys
4:20 PM – 5:30 PM
Agenda is subject to change.
Sponsors
Sponsors
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.
Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.
No, Xperience on Tour is free for our customers and new organizations. Please make sure you will register soon to reserve your spot on time.
In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.
Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.
