Xperience on Tour New York
The agentic era won’t wait, so level up now. See how Mount Sinai Health System and M&T Bank did it, get your hands on the tech in Orchestrators Hall, and hear NFL Pro Bowl Player Tiki Barber on the main stage.
*Attendance is guaranteed on a first-come, first-served basis
Javits Center
Nov 17, 2026
8:30 am – 6:30 pm
Thank you for your interest in Xperience on Tour New York. You will be receiving an email confirmation shortly with more details on the event.
CLICK HERE TO ADD THE EVENT TO YOUR CALENDAR
WHY ATTEND
Get hands-on with live demos, meet our partners and sponsors in Orchestrators Hall, and learn from leading brands and Genesys experts. One day in New York. Endless ways to move CX forward.
From the football field to the broadcast booth, hear what leadership, accountability, and responsibility look like from someone who has lived them. Don’t miss his closing session at 4:40 PM.
Sit in on a candid conversation with the leader behind patient access at one of New York’s largest health systems and learn what it takes to make care easier to reach
Get a look at where agentic AI is headed in healthcare, plus workflow blueprints and prebuilt solutions you can use right away.
Find out how leading financial institutions are using agentic AI to improve customer experience, boost productivity, and drive compliant growth. Then join David Porter and M&T Bank’s Lisa Carroccia and Andy Tseng for the FSI panel.
Walk the floor, test-drive the technology, and ask the people who built it your toughest questions.
8:30 AM – 9:30 AM
9:30 AM – 9:40 AM
Speakers
Sasha Sobol
VP, Enterprise Sales, Genesys
9:40 AM – 10:30 AM
Speakers
Elcenora Martinez
SVP Product Management, Analytics & Journey Management, Genesys
10:30 AM – 10:55 AM
Speakers
Vincent Del Rosario
Vincent Del Rosario, SVP Customer Success, Genesys
10:55 AM – 11:20 AM
Speakers
Adrin Mammen
Vice President & Chief of Ambulatory Patient Access, Mount Sinai Health System
Ginger Conlon
Director of Customer Stories, Genesys
11:20 AM – 11:50 AM
11:50 AM – 12:20 PM
11:50 AM – 12:20 PM
Discover how agentic AI transforms the CX front door by understanding intent, taking action and guiding customers to faster, personalized outcomes while reducing friction and boosting containment.
Speakers
Andrew McInnes
VP, AI and Experience Orchestration - North America Sales, Genesys
11:50 AM – 12:20 PM
Learn how AI-enabled workflows help build integrated global hubs, replacing fragmented operations with consistent, scalable service delivery, governance, workforce and change management strategies.
Speakers
Stephen A. Smith
Director, CX Advisory, Genesys
12:20 PM – 1:30 PM
1:30 PM – 2:00 PM
1:30 PM – 2:00 PM
Explore five ways agentic AI will transform healthcare operations over the next three years, improving access, care coordination, outreach, efficiency and workforce augmentation.
Speakers
Tara Mahoney
Vice President, Global Healthcare Industry Practice, Genesys
1:30 PM – 2:00 PM
Uncover how leading financial institutions are scaling agentic AI responsibly to boost customer experience, employee productivity, operational resilience and compliance driven growth.
Speakers
David Porter
Vice President, Global Financial Services Industry Practice, Genesys
2:10 PM – 2:40 PM
2:10 PM – 2:40 PM
Speakers
Tara Mahoney
Vice President, Global Healthcare Industry Practice, Genesys
2:10 PM – 2:40 PM
Navigate the governance maze in regulated industries, where scaling AI requires aligning risk, privacy, security, legal and compliance teams beyond outdated single-model approval processes.
Speakers
Gordon Sexton
Global industry Distinguished Designer, Financial Services, Genesys
2:40 PM – 3:10 PM
3:10 PM – 3:40 PM
Master a five-step methodology, Genesys’ outside-in approach, to design AI use cases grounded in real needs, prioritized by value, effort and risk, and tied to measurable outcomes.
Speakers
Lars Mickelson
Sr. AI &CX Advisor, Genesys
3:40 PM – 4:10 PM
Speakers
Andy Tseng
Vice President, AI Product Manager, M&T Bank
Lisa Carroccia
Product Manager, Immersion Center, M&T Bank
David Porter
Managing Director, Financial Services, Genesys
4:10 PM – 4:40 PM
Speakers
Erik Delorey
Director, Innovation Engineering, Miratech
04:40 PM – 05:30 PM
Tiki: My Life in the Game and Beyond
From the football field to the broadcast booth, hear what leadership, accountability, and responsibility look like from someone who has lived them.
Speakers
Tiki Barber
NFL Pro Bowl Player, NY Giants Ring of Honor, and NYT Best-Selling Author
5:30 PM – 5:40 PM
Speakers
Sasha Sobol
VP, US Enterprise Sales - Genesys
5:40 PM – 6:30 PM
Agenda is subject to change.
Sponsors
Sponsors
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.
Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.
No, Xperience on Tour is free for our customers and new organizations. Please make sure you will register soon to reserve your spot on time.
In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.
Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.
