Genesys Community Day Benelux

Michel Delfosse, Genesys

Discover how Genesys’ “outside-in” approach helps you align AI use cases with business priorities and deliver measurable value fast. In this session, we will walk through a practical five-step method, from identifying the experiences that matter and pinpointing friction, to exploring the art of the possible, designing the solution, and scaling deployment. You will leave with a clear way to prioritize initiatives using a value, effort, risk lens, define the right KPIs, and structure a 90-day pilot that builds momentum.

Niels Kusters, Genesys

From Contact to Connection: How Equipe is Building Future-Ready Healthcare Communication

Discover how Equipe Zorgbedrijven is building a future-ready care model through the integration of their Digital Clinic and the move to the all-in-one Genesys platform. In this session, you’ll learn how Equipe improves interaction quality with Quality Management, how their contact centre shapes the patient experience, and we’ll explore their vision for the future of customer experience within Equipe.

Ward Bijlsma & Eric Kluitenberg, Equipe Zorgbedrijven

Discover how AI is reshaping customer and employee experiences within Genesys Cloud. In this session, we’ll walk you through the evolution of AI in the platform, what’s possible today, and what’s coming next. Perfect for anyone who wants a clear, inspiring overview of the impact and potential of AI in CX.

 James Cockbill, Genesys

Where people make the difference: The power of Colruyt Group with a Human Touch

New challenges and trends are rapidly transforming the retail market. Discover how Colruyt Group stays true to its identity and people-centric culture while continuing to innovate and digitize. In this session, you’ll learn how Colruyt, with the power of Genesys, uses technology to enhance customer interactions while keeping the Human Touch at the center.

Karl van Santfoort, Colruyt

Benelux Solution Consultant Team

Ready to turn AI into real operational value? This hands-on session dives into the practical steps for designing, deploying, and optimizing a Copilot experience—powered by high-quality knowledge management. Learn best practices, common pitfalls, and the building blocks that set you up for success from day one

James Cockbill, Genesys

Continue your conversations from the day in a nice setting, enjoying drinks and some tasty food!