Xperience On Tour San Francisco
The agentic era won’t wait, so level up now. See how HP did it, get your hands on the tech in Orchestrators Hall, and hear two-time World Series champion Hunter Pence on the main stage.
*Attendance is guaranteed on a first-come, first-served basis
Thank you for registering for Xperience on Tour San Francisco. You will be receiving an email confirmation shortly with more details on the event.
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WHY ATTEND
Get hands-on with live demos, meet our partners and sponsors in Orchestrators Hall, and learn from leading brands and Genesys experts. One day in San Francisco. Endless ways to move CX forward.
On the field, he was known for energy that lifted a whole team. Now he brings that same spark to the stage as a motivational speaker, broadcaster, and philanthropist. You won't want to miss this one.
A candid look at how HP is connecting AI, people, data, and workflows. Take the lessons back to your team.
Walk the floor, test-drive the technology, and ask the people who built it your toughest questions.
Everyone who attends is automatically entered for a chance to win and F1 Las Vegas experience for four.* T&Cs apply.
8:30 AM – 9:30 AM
08:30 AM – 09:30 AM
09:30 AM – 09:40 AM
Speakers
Keith Bauer
Vice President Sales, US Enterprise West, Genesys
09:40 AM – 10:30 AM
Speakers
Brian Spencer
SVP, Genesys Cloud, Genesys
10:30 AM – 10:55 AM
Speakers
Warren Hooten
VP Customer Success - North America Professional Services, Genesys
10:55 AM – 11:15 AM
How do you transform customer experience with AI at the scale of a global technology leader? Join Kimberly Batchelor of HP for a candid look at HP’s journey from foundational contact center modernization to agentic AI and experience orchestration. Hear how HP is using Genesys to connect AI, people, data and workflows to drive measurable outcomes—including significant efficiency gains, 80%+ containment for order-status interactions, and a 19x ROI from predictive routing. Kimberly will also share lessons on governance, employee transformation and what’s next as HP moves toward a more intelligent, AI-powered customer experience.
Speakers
Kimberly Batchelor
CX Tools and Technology Global Program Manager, HP
Dean Shaw
Customer Advocacy Lead - Genesys
11:15 AM – 12:30 PM
11:15 AM – 12:30 PM
11:30 – 11:50 am
This session explores why most agentic voice AI pilots never make it to production — and the engineering, governance, and journey-context approach that gets them live at enterprise scale.
Speakers
Bryce Gibson
CEO, Servion
11:15 AM – 12:30 PM
11:50 – 12:10 pm | Genesys for Builders
Speakers
Dario Rivera
Principal Solutions Architect, AWS
12:30 PM – 2:30 PM
Discover where AI can make a meaningful difference to customer and business outcomes in this 90-minute workshop with peers. Explore real-world CX challenges, see AI-powered capabilities in action and the value they can deliver. A break is built into the agenda.
Space is limited. Reserve your spot →
Speakers
John Chun
Senior Business Value Specialist, Genesys
Khayleia Foy
Business Value Specialist, Genesys
Ivan Villafranca
Senior Business Value Specialist, Genesys
12:30 PM – 1:00 PM
Discover how agentic AI transforms the CX front door by understanding intent, taking action and guiding customers to faster, personalized outcomes while reducing friction and boosting containment.
Speakers
Jess Warrington
AI and Experience Orchestration Director, Genesys
1:00 PM – 1:30 PM
Learn how AI-enabled workflows help build integrated global hubs, replacing fragmented operations with consistent, scalable service delivery, governance, workforce and change management strategies.
Speakers
Michael Logan
Lead AI Value Advisor, Genesys
1:30 PM – 2:00 PM
2:00 PM – 2:30 PM
Master a five-step methodology, Genesys’ outside-in approach, to design AI use cases grounded in real needs, prioritized by value, effort and risk, and tied to measurable outcomes.
Speakers
Peter Haid
Director, CX Advisory, Genesys
2:40 PM – 3:10 PM
03:10 PM – 04:00 PM
Join two-time World Series champion turned motivational speaker, broadcaster, and philanthropist, as he shares what it takes to build winning teams, stay resilient under pressure, and lead through change. Expect big energy and takeaways you can bring back to your own team.
04:00 PM – 04:05 PM
Speakers
Keith Bauer
Vice President Sales, US Enterprise West, Genesys
4:05 PM – 5:30 PM
Agenda is subject to change.
Sponsors
Sponsors
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.
Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.
Xperience on Tour is free for customers and prospective customers. Space is limited, so register today to save your spot.
In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.
Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.
*No purchase necessary. Open to eligible U.S. citizens who register for and attend an eligible Xperience on Tour event and check in onsite. Genesys employees, contractors and partners are not eligible. Eligible events: Atlanta, Dallas, Chicago, Washington, D.C. and San Francisco. New York is excluded. One winner will be selected at random. Winner is responsible for all applicable taxes. Additional eligibility requirements and restrictions apply. See Official Rules for complete details.
