BCD transformed its customer experience by centralizing operations and moving to Genesys Cloud™, enabling faster, more cost-efficient, and personalized interactions for travelers worldwide.
This interactive session will highlight how travelers already benefit from shorter calls and automatic transfers to their preferred agents, and BCD has gained internal momentum for the next wave of innovation.
December 17, 2025 – 12:00pm ET
Zoom (Online)
Join us for a live reference forum with Christina Bell, Vice President of Contact Center Operations, to learn how BCD Travel uses Genesys Cloud to:
During this live forum you’ll be able to engage and ask questions. You are welcome to participate.
Don’t miss out on future customer reference forums – watch this space to see up and coming sessions
Claire Beatty
Senior Director of Customer Advocacy, Genesys
Christina Bell
Vice President of Contact Center Operations, BCD Travel
