Kaplan North America re-architected its CX platform with Genesys Cloud to power its next phase of digital transformation. By leveraging advanced AI capabilities, real-time analytics, and cloud-native scalability, Kaplan is optimizing engagement journeys and driving greater efficiency and effectiveness in supporting their customers.
Wednesday, March 25th, 2026 at 12:00 pm Eastern
In this conversation with Bill Boga, Executive Director, Contact Center Strategy & AI Transformation at Kaplan North America, and Michael Logan, Strategic Director of Innovation at Genesys, we’ll discuss how earn how Kaplan North America:
Migrated its on-prem platform to Genesys Cloud to power its next phase of digital transformation
Is leveraging advanced AI capabilities, real-time analytics, and cloud-native scalability to optimize engagement journeys
Is driving greater efficiency and effectiveness in supporting their customers
During this live forum you’ll be able to engage and ask questions. You are welcome to participate.
Michael Logan
Strategic Director of Innovation, Genesys
Bill Boga
Executive Director, Contact Center Strategy & AI Transformation, Kaplan NA