From Legacy to Leading Edge: How Kaplan North America Transformed Student & Customer Support with AI-Powered CX

Are you struggling with outdated contact center technology? Wondering how AI can actually deliver real business results — not just hype?

Kaplan North America faced the same challenges. They took the bold step to migrate from on-premises infrastructure to the Genesys Cloud™ platform, and the results speak for themselves: streamlined operations, smarter AI-driven interactions and measurably better customer experiences.

View the on-demand video to learn more.

Join Bill Boga, Executive Director of Contact Center Strategy & AI Transformation at Kaplan North America, and Michael Logan, Strategic Director of Innovation at Genesys, for an honest conversation about:

  • The real migration story – Lessons learned, challenges overcome and what Kaplan would do differently
  • AI that actually works – How Kaplan is using AI capabilities and real-time analytics to optimize every customer journey
  • Measurable business impact – The efficiency gains, cost savings and customer satisfaction improvements they’re achieving
  • Your roadmap forward – Practical takeaways you can apply to your own CX transformation

View the on-demand video to learn more.

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Meet the speakers

Michael Logan

Michael Logan

Strategic Director of Innovation, Genesys

Bill Boga

Bill Boga

Executive Director, Contact Center Strategy & AI Transformation, Kaplan NA