ON-DEMAND WEBINAR
Join CX leaders from Accenture, ServiceNow and Genesys as they unpack key trends transforming customer and employee experiences.
Today’s customers expect experiences that are effortless, intelligent and human — across every touchpoint. 82% of surveyed consumers say a company is only as good as its service. Organizations must rethink how they connect people, data and technology to deliver consistent, meaningful interactions.
Join leaders from Accenture, ServiceNow and Genesys to explore the trends reshaping customer and employee experiences. Discover how leading companies are turning service into strategy, scaling AI responsibly and using experience orchestration to create moments that drive trust, loyalty and growth.
How to build customer loyalty through unified operations
What’s next for CX — from agentic AI to experience orchestration and unified partnerships
How a proactive strategy and connected data turn AI into a true customer experience (CX) advantage
Greg Thomas
Senior Director, Thought Leadership, Genesys
Gino Sferra
Accenture ServiceNow Business Group Customer & Industry Lead – Global
Navya Pandiri
Product Director, ServiceNow
