05/04–07/2026

ServiceNow Knowledge 2026

CX done right

Discover how Genesys, a leader in AI-powered customer experience and strategic ServiceNow partner, is redefining CX with experience orchestration—eliminating the false choice between efficiency and experience to deliver both loyalty and operational impact at scale. At Knowledge, see how organizations unify engagement, workflows, and data across the enterprise to automate with a human touch, optimize journeys in real time, and deliver connected experiences through Agentic AI.

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Thank you for starting a conversation with Genesys ahead of ServiceNow Knowledge 2026. We look forward to exploring how Genesys and ServiceNow can deliver next-level, AI-powered service experiences.

A member of our team will follow up to schedule time with you at the event and discuss eligibility for our VIP Afterparty at the Sphere.

Whether you’re preparing for Knowledge 2026 or evaluating how to modernize your customer experience, meet with our experts to see how Genesys and ServiceNow deliver AI-powered experience orchestration across the front and back office. Get tailored insights, explore real use cases, and walk away with clear next steps to drive efficiency, loyalty, and business impact.

We look forward to speaking with you.

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Join us at ServiceNow Knowledge 2026

See how AI that acts—not just answers—is driving the next evolution of customer and employee experience.

Explore how Genesys delivers:

  • AI-powered experience orchestration that unifies engagement, workflows, and data across the enterprise
  • Human-feeling automation that resolves complex customer needs end-to-end
  • The future of CX with Agentic AI, Agent2Agent (A2A) orchestration, and real-time journey optimization

Register now and connect with our experts onsite to learn how to drive loyalty and efficiency at scale.

Register now

Get the most out of your time at Knowledge 2026 with Genesys

Monday, 04 May 2026
Tuesday, 05 May 2026
Wednesday, 06 May 2026
Thursday, 07 May 2026

05:30 pm – 07:30 pm

CRM & Industry Happy Hour

Genesys co-hosted event

Venue: Casa Playa | Encore, Las Vegas

Join us for an evening at the CRM & Industry Happy Hour for a chance to:

  • Share learnings and real-world insights across CRM & Industry leaders
  • Engage with our system integration and technology partners who are our gracious event sponsors
  • Savor refreshing drinks, delicious bites, and great company as we celebrate our community and connections
  • Connect with ServiceNow CRM Product and Go-To-Market leadership
Save your spot >

09:00 am – 05:00 pm

Meet with our experts

Meet 1:1 with Genesys experts to explore how AI-powered experience orchestration with ServiceNow can be applied to your business. Get tailored guidance, see relevant use cases, and leave with clear next steps.

Schedule a meeting

09:00 am – 06:00 pm

Expo: Genesys Booth #5529​

Stop by Booth #5529 to experience a live demo, meet our experts, and learn how Genesys can elevate your customer experience.

09:00 am – 05:00 pm

Meet with our experts

Meet 1:1 with Genesys experts to explore how AI-powered experience orchestration with ServiceNow can be applied to your business. Get tailored guidance, see relevant use cases, and leave with clear next steps.

Schedule a meeting

Expo: Genesys Booth #5529

Stop by Booth #5529 to experience a live demo, meet our experts, and learn how Genesys can elevate your customer experience.

12:30 pm – 12:45 pm

Genesys & ServiceNow: Ending the loyalty–efficiency tradeoff that’s breaking CX

Genesys sponsored session

For years, CX leaders have faced a false choice: automate to cut costs OR rely on people for high-touch, personalized service. As AI accelerates, that tension has intensified. But the tradeoff is no longer necessary. This session explores CX done right—where loyalty AND efficiency reinforce each other. With a unified solution, Agent2Agent(A2A) orchestration and deep expertise, Genesys & ServiceNow® are redefining how exceptional experiences are delivered and measured. If you’re exploring autonomous CX, this session outlines where to start, what’s next, and how to maintain control and quality.

Spots fill quickly! Add this session to your agenda now.

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Speakers

340×340 headshot kyle kuntz genesys

Kyle Kuntz

VP, Strategic Technology Partnerships​ ​

12:30 pm – 01:00 pm

How Visa Resolves Payment Disputes 30 Percent Faster With a Unified AI Platform

Genesys spotlight session

Visa’s Dispute Processing Service handles over 1.4 billion cases annually for 340 financial institutions — and every one represents a cardholder waiting for resolution. Hear how Visa streamlined its dispute operations end-to-end with ServiceNow Disputes Management, Built with Visa — integrated with Unified Experience from Genesys and ServiceNow to connect front- and back-office workflows. The result: 30% faster resolution times, 80% smaller infrastructure footprint, 50% fewer escalations and re-disputes, and a foundation for agentic AI use cases that compound savings across the organization.

Add this session to hear directly from customers and gain valuable insights. Spots fill quickly, be sure to add it to your agenda now.

09:00 am – 01:00 pm

Meet with our experts

Meet 1:1 with Genesys experts to explore how AI-powered experience orchestration with ServiceNow can be applied to your business. Get tailored guidance, see relevant use cases, and leave with clear next steps.

Schedule a meeting

09:00 am – 03:00 pm

Expo: Genesys Booth #5529

Stop by Booth #5529 to experience a live demo, meet our experts, and learn how Genesys can elevate your customer experience.

06:00 pm – 09:00 pm

Exclusive After Party at the Sphere

A select group of leaders will receive invitations to a private experience at the Sphere. Schedule a meeting with our team to see if you qualify.

Connect with us

Video On Demand

Creating Human-Like Agentic CX: Introducing A2A With Genesys and ServiceNow

Customer experience is entering a new era — one defined by intelligent, autonomous AI agents working together across platforms. In this session, Genesys and ServiceNow® share how agentic AI enables agent-to-agent (A2A) collaboration that goes beyond traditional integrations. By allowing systems to share intent, context and actions in real time, A2A creates more human-like, seamless experiences across self-service, assisted service and operations. Learn how this approach accelerates resolution, reduces friction and unlocks a more connected, AI-driven CX strategy.

Register now to unlock this video

Unified Experience from Genesys and ServiceNow

Consumers expect seamless support no matter how many departments are involved. Meeting expectations and SLAs requires a unified customer and employee experience. Eliminate application switching and manual cross-department processes with a turnkey, AI-powered solution that unifies and automates your CX operations end to end.

Learn more
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