June 2, 2026 08:00

Community Day Sweden & Norway 2026

Name: Community Day 2026: Sweden & Norway
Start: 2026-06-02T08:00:00
End: 2026-06-02

Stockholm

Engage in the Next Level of Experience!

This is an exclusive, invite-only event tailored for our customers. We look forward to seeing you at Hasselbacken.

Hasselbacken

Hasselbacken, Hazeliusbacken, Stockholm, Sweden

Get directions

Register by 19th of May

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I would like someone to reach out to me

Thank you for registering for our event. Be on the lookout for an email from liona.islamian@genesys.com

Genesys reserves the right to cancel any registration as needed.

Welcome to the 2026 Community Day at Hasselbacken in Stockholm.

We’ve prepared an engaging agenda featuring keynotes, customer case studies, and a full day of new insights, product updates, and peer discussions. Be sure to reserve your seat as soon as possible!

Please note that seats are limited (a maximum of five per company), so we kindly ask you to coordinate internally.

If you have any questions, please don’t hesitate to contact Liona, Nordic Marketing Manager, at liona.islamian@genesys.com.

We look forward to seeing you there!

Agenda

Tuesday, 02 June 2026

08:30 – 09:00

Coffee & Registration

Welcome to Hasselbacken to register at 8:30. Our presentations begin at 9:00.

09:00 – 09:15

Welcome to Genesys Community Day 2026!

This introduction will be presented by the event host, Osen Akkemik VP, Customer Success at Genesys and Steve Barratt Nordics Sales Director at Genesys.

09:15 – 10:00

Genesys Strategy 2026: AI-powered Experience Orchestration

In today’s rapidly shifting marketplace, customer expectations are evolving faster than ever—and at the heart of this change lies the rise of the experience economy. In this session, we’ll explore how the AI disruption is accelerating this transformation, fundamentally reshaping how brands connect with people. But it’s not just about deploying new tools; it’s about orchestrating meaningful, human-centred experiences at scale.

Drawing on the framework of Experience Orchestration Levels, we’ll examine the journey from basic service delivery to deeply personalised, predictive, and proactive engagement. We’ll uncover how businesses can unlock real value by moving up the maturity curve—from reactive to orchestrated experiences that drive loyalty, efficiency, and growth.

Speaker: Peter Graf, SVP Strategy and Operations at Genesys

10:30 – 11:00

Coffee Break

11:00 – 11:45

Unleashing the Power of AI: Live Demo

Speaker: Joakim Skalberg

11:45 – 12:15

Genesys Customer Story: Talkmore

Speaker: André Nygård Odinsen, Head of Performance Management, Talkmore

12:15 – 13:15

Lunch at Hasselbacken

13:15 – 14:00

Designing AI from Outside In

Discover how Genesys’ “outside-in” approach helps you align AI use cases with business priorities and deliver measurable value fast. In this session, we will walk through a practical five-step method, from identifying the experiences that matter and pinpointing friction, to exploring the art of the possible, designing the solution, and scaling deployment. You will leave with a clear way to prioritize initiatives using a value, effort, risk lens, define the right KPIs, and structure a 90-day pilot that builds momentum.

Speaker: Niels Kusters, Senior CX Advisory Consultant at Genesys

14:00 – 14:30