Xperience on Tour Chicago
A complimentary* event for customer experience (CX) leaders who are ready to deliver smarter, more connected experiences
*Attendance is guaranteed on a first-come, first-served basis
Thank you for your interest in Xperience on Tour Chicago. You will be receiving an email confirmation shortly with more details on the event.
Why attend?
Define what’s next
Cut through the AI hype and discover how organizations are turning AI investments into measurable returns.
Learn what’s working
Hear exclusively first-hand at how leading brands and peers are applying AI today and what’s delivering real results
Explore a new operating model for CX
See how agentic orchestration connects AI and human teams, replacing rigid workflows with a more adaptive operating model built for continuous transformation.
Unlock insider access
Get in front of Genesys experts, partners, and innovations and be the first to see it, know it, and use it.
8:30 AM – 9:30 AM
9:30 AM – 10:45 AM
Speakers
Alex Ball
Senior Vice President, Genesys Cloud - Genesys
Jeff Stewart
Vice President, Customer Success - Genesys
Maria Curry
Customer Advocacy Lead - Genesys
10:45 AM – 11:30 AM
11:30 AM – 12:00 PM
12:00 PM – 1:00 PM
1:00 PM – 1:30 PM
1:30 PM – 2:00 PM
2:00 PM – 2:30 PM
Speaker: Tony Alonzo
Speakers
Tony Alonzo
Insurance Lead, North America - Genesys
2:30 PM – 3:15 PM
3:15 PM – 4:20 PM
4:20 PM – 5:30 PM
Agenda is subject to change.
Venue
Driveway Entrance on, 540 North Michigan Avenue, 541 N Rush St, Chicago, IL 60611
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.
Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.
No, Xperience on Tour is free for our customers, partners and new organisations. Please make sure you will register soon to reserve your spot on time.
In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.
Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.
