Xperience on Tour Chicago
A complimentary* event for customer experience (CX) leaders who are ready to deliver smarter, more connected experiences
*Attendance is guaranteed on a first-come, first-served basis
Thank you for your interest in Xperience on Tour Chicago. You will be receiving an email confirmation shortly with more details on the event.
Why attend?
Define what’s next
Cut through the AI hype and discover how organizations are turning AI investments into measurable returns.
Learn what’s working
Hear exclusively first-hand at how leading brands and peers are applying AI today and what’s delivering real results
Explore a new operating model for CX
See how agentic orchestration connects AI and human teams, replacing rigid workflows with a more adaptive operating model built for continuous transformation.
Unlock insider access
Get in front of Genesys experts, partners, and innovations and be the first to see it, know it, and use it.
Register and attend Xperience on Tour and you’ll be entered for a chance to win an F1 Las Vegas experience for four, November 19–21, including four Grandstand tickets, four round-trip airfares and four nights of hotel accommodations. *Terms and conditions apply.
8:30 AM – 9:30 AM
09:30 AM – 09:40 AM
Speakers
Sasha Sobol
VP, US Enterprise Sales, Genesys
09:40 AM – 10:25 AM
Speakers
Alex Ball
SVP, Genesys Cloud, Genesys
10:25 AM – 10:50 AM
Speakers
Jeff Stewart
VP Professional Services, Genesys Cloud, Genesys
10:50 AM – 11:15 AM
Speakers
Scott Blanchard
Director of Digital Patient Experience, Rush University System for Health
David Rick
Manager Information Systems: Access Center Digital Enablement, Rush University System for Health
Maria Curry
Customer Advocacy Lead, Genesys
11:15 AM – 11:45 AM
11:45 AM – 12:15 PM
No menus, no guessing: An intelligent front door for CX
Discover how agentic AI transforms the CX front door by understanding intent, taking action and guiding customers to faster, personalized outcomes while reducing friction and boosting containment.
Speaker: Paul Bennet
Navigating the AI governance maze in regulated enterprise: Healthcare, Insurance, and Financial Services
Navigate the governance maze in regulated industries, where scaling AI requires aligning risk, privacy, security, legal and compliance teams beyond outdated single-model approval processes.
Speaker: Chris Helzerman
Speakers
Paul Bennet
Director, Enterprise Sales, AI & Experience Orchestration - Genesys
Chris Helzerman
Senior Industry Executive, Healthcare - Genesys
12:15 PM – 12:25 PM
12:25 PM – 1:00 PM
Ending silos – Journey Centric Operating Models
Learn how AI-enabled workflows help build integrated global hubs, replacing fragmented operations with consistent, scalable service delivery, governance, workforce and change management strategies.
Speaker: Peter Haid
The future of healthcare operations: Agentic AI in action
Explore five ways agentic AI will transform healthcare operations over the next three years, improving access, care coordination, outreach, efficiency and workforce augmentation.
Speaker: Chris Helzerman
Speakers
Peter Haid
Director, CX Advisory - Genesys
Chris Helzerman
Senior Industry Executive, Healthcare - Genesys
1:00 PM – 2:00 PM
2:00 PM – 2:30 PM
Designing AI from the outside in: Five steps to create your AI use cases
Master a five-step methodology, Genesys’ outside-in approach, to design AI use cases grounded in real needs, prioritized by value, effort and risk, and tied to measurable outcomes.
Speaker: Natasha Schwertley
Client Experience and Financial Service – Trends in Financial Services
Uncover how leading financial institutions are scaling agentic AI responsibly to boost customer experience, employee productivity, operational resilience and compliance driven growth.
Speaker: Tony Alonzo
Speakers
Natasha Schwertley
Engagement Lead, CX Advisory - Genesys
Tony Alonzo
Insurance Lead, North America - Genesys
2:30 PM – 2:40 PM
02:40 PM – 03:10 PM
Speakers
Liz Johnson
VP, Access, Emory Healthcare
Peter Iansek
CEO & Cofounder, Operative Intelligence
3:10 PM – 3:30 PM
Speakers
Erik Delorey
Director, Innovation Engineering, Miratech
3:30 PM – 4:00 PM
Speakers
Alex Ball
SVP, Genesys Cloud, Genesys
Jeff Stewart
VP Professional Services, Genesys Cloud, Genesys
Sasha Sobol
VP, US Enterprise Sales, Genesys
4:00 PM – 5:30 PM
Agenda is subject to change.
Sponsors
Sponsors
Venue
Driveway Entrance on, 540 North Michigan Avenue, 541 N Rush St, Chicago, IL 60611
Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.
Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.
No, Xperience on Tour is free for our customers and new organizations. Please make sure you will register soon to reserve your spot on time.
In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.
Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.
*No purchase necessary. Open to eligible U.S. citizens who register for and attend an eligible Xperience on Tour event and check in onsite. Genesys employees, contractors and partners are not eligible. Eligible events: Atlanta, Dallas, Chicago, Washington, D.C. and San Francisco. New York is excluded. One winner will be selected at random. Winner is responsible for all applicable taxes. Additional eligibility requirements and restrictions apply. See Official Rules for complete details.
