05/20/2026 10:00 am
London, United Kingdom
You are warmly invited to an exclusive AI workshop and leadership lunch hosted by Genesys on Wednesday 20th May, bringing together an extraordinary network of women leaders shaping the future of customer experience.
We will begin the day with a workshop at the Genesys office from 10:00am – 12:00pm, followed by lunch at Amazonico from 12:30pm – 2:30pm — creating space for both insight-driven discussion and meaningful connection.
Genesys
Genesys, King's Cross Bridge, London, UK
We are fortunate to be part of an exceptionally powerful community of women driving customer experience strategy and transformation.
This special event will combine insight, collaboration, and connection — beginning with an interactive AI workshop, followed by lunch at one of London’s most vibrant restaurants.
We hope you can join us for a morning of insight and an afternoon of meaningful connection.
10:00 am – 12:00 pm
Join us for a focused, two-hour session exploring the practical impact of AI and emerging technologies on customer experience. Together, we will discuss:
How AI is reshaping customer journeys and operational models
Real-world applications and lessons from the field
The evolving role of CX leadership in an AI-powered future
How we can collectively prepare our organisations for what’s next
Location: Genesys Office, King’s Cross https://maps.app.goo.gl/myQgz5Bh1dDcW3ya
Speakers
Osen Akkemik
Vice President Professional Services, Genesys
Valentina Postelnicu
Vice President CX Advisory, Genesys
12:30 pm
Venue: Amazonico Restaurant
Following the workshop, we will continue our conversations over lunch — an opportunity to deepen relationships, exchange perspectives, and build a close, trusted network designed to help us tackle the future with confidence and clarity.
🔗 Restaurant: https://www.amazonico.com
📍 Location map: https://maps.google.com/?q=Amazonico+Restaurant
ICS Download
Google Calendar
Yahoo Calendar
Outlook Calendar