SESSION 2 OF 3
Your AI programme will not fail because the technology doesn’t work. It will fail because the organisation isn’t ready for what the technology requires.
Change management is the most consistently underestimated element of enterprise AI deployment. Organisations invest heavily in the platform and the pilot. They also underfund the human and organisational transformation needed to make it stick. The result: adoption stalls, value leaks, and executive confidence erodes.
This session is facilitated by ARZO, who are specialists in organisational change, AI adoption and transformation delivery. Session 2 moves beyond theory to the practical realities of what it takes to bring an organisation through a genuine AI-driven operating model change. Real programmes, real outcomes, real lessons.
A clear framework for assessing your organisation’s change readiness before deployment – not after
Practical approaches to building adoption across leadership, middle management, and frontline teams
Honest case studies of AI change programmes that succeeded, those that didn’t, and what made the difference
Strategies for sustaining momentum and preventing regression after go-live
A model for connecting change management outcomes directly to programme ROI
Rob Alexander
Partner & Alliances ANZ, Genesys
Head of Partners & Alliances for Genesys across Australia and New Zealand. With more than 25 years’ experience across telecommunications, enterprise software and cloud Sales and Leadership. Rob brings a practical perspective on how AI, technology and partnerships are reshaping customer experience and business.
Anita Williams
Director, ARZO
Anita Williams is a transformation and operational excellence leader with experience shaping strategy and delivering major change programs across large organisations. Passionate about customer and employee experience, Anita helps leaders turn ambitious ideas, including AI, into practical, sustainable change by focusing on clear ownership, empowered people, trust and disciplined execution.
Senior leaders accountable for AI programme outcomes including Chief Digital Officers, CTOs, COOs, Heads of Transformation, and programme sponsors responsible for making AI investment deliver.
This webinar is part of a series – From Pilot to Production: The Executive’s Guide to AI that Delivers.
This series is facilitated entirely by independent transformation experts. There is no product pitch. The only agenda is equipping you to make better decisions about your AI programme.
Available to all attendees is an independent review of where your organisation sits in its AI journey and a clear set of recommendations for moving forward. Facilitated by independent transformation experts in partnership with Genesys.
