10/27/2026 10:00 am

Executive Roundtable – Oman

Muscat

Genesys x FDS: Executive Roundtable

Join us for an Executive Roundtable, bringing together leaders to explore the evolving role of AI in Customer Experience and what’s coming next.

We’ll cut through the hype to look at where AI really stands today, the trends shaping the industry, and how organizations can embrace Agentic AI safely and responsibly.

Through expert insights, open discussion and networking, this is an opportunity to exchange ideas, build connections and help shape the future of AI in CX.

W Hotel Muscat

W Muscat, Al Qurum Bareeq Al Shatti, Al Kharjiya Street, Muscat, Oman

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Save your spot

Thank you for registering for Genesys x FDS Executive Roundtable, Muscat. Our team will confirm your attendance before the event.

 

Thank you,

Genesys Team.

Enter the Age of Agentic AI

Ready to turn AI ambition into real CX impact?

Join us at Genesys Executive Roundtable with our partner FDS in Muscat, Oman for an interactive day designed to move beyond the AI conversation and into action.

Discover how AI and journey orchestration are reshaping customer experience, learn from real transformation stories, and take part in hands-on sessions exploring the potential of Agentic AI. You’ll exchange ideas and best practices with fellow CX leaders, Genesys experts and peers from across Saudi, while identifying practical actions you can bring back to your organisation.

💡 Learn. Exchange. Experiment. Connect.

Whether you’re defining your AI strategy or already putting it into practice, this roundtable is your opportunity to gain fresh perspectives, build valuable connections and help shape what comes next for CX.

Secure your place and join the Executive Roundtable.

Agenda

10:00 am – 10:15 am

Opening Keynote

10:15 am – 11:00 am

Level Up with AI: Transforming Experiences Through Agentic Orchestration

11:00 am – 11:15 am

Coffee Break

11:15 am – 12:15 pm

From Copilot to Agentic AI: Live Demonstrations of the Next CX Frontier

12:15 pm – 01:15 pm

Networking Lunch

12:30 pm – 02:00 pm

Lunch and Networking

01:15 pm – 01:45 pm

FDS Session

01:45 pm – 02:00 pm

Closing Remarks: Shaping the Future of CX Together