“Do we need IT for that?” – Getting Started with Genesys Cloud Data Actions

On-demand webinar

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Data Actions let Genesys Cloud look things up and take action automatically, whether that’s inside Genesys Cloud itself or in your other business systems. In this session, we will walk through what a Data Action integration looks like, show why Data Actions are the foundation underneath virtual agents, and learn what to ask your development team for Data Actions support. Bring the lookup or task you wish your flows could handle on their own and we will do a review.

Meet the Speaker

Nico Feliciano

Customer Success Product Specialist

Agenda:

What Data Actions are, in plain language, and where they can be used across flows, scripts and bots
The anatomy of an action: five fields and a test button
What a Data Action integration actually involves, and how to make a request your IT team can say yes to
How the same actions become tools for an agentic virtual agent
How to measure the impact in reporting you already use

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“Do we need IT for that?” – Getting Started with Genesys Cloud Data Actions