On-demand webinar
Part of the CTRL + AI + SUCCEED webinar series.
About this Session
What if the quality of your AI-powered customer experience comes down to one simple thing: how well you ask? As customer experience moves beyond traditional bots toward Agentic AI, prompting is becoming much more than a way to get better answers. It’s how we give AI agents context, intent, direction and the guardrails they need to reason, act and deliver meaningful customer outcomes. In this episode of CTRL+AI+SUCCEED, host Juan Perez is joined by Emir Munoz and Bilal Zaghloul to explore “The Art of the Ask: Prompt Engineering for Agentic CX.”
Meet the Speaker
Juan Perez
Director in the Customer Success EMEA organization
The series is hosted by Juan Perez, Director in the Customer Success EMEA organization, with more than 15 years of experience helping enterprise customers transform and optimize their customer experience operations. Juan is an expert in AI adoption, customer engagement strategy, and value realization, bringing a strong mix of business vision, technical understanding, and practical field experience.
Throughout CTRL + AI + SUCCEED, Juan is joined by expert guests who share specialized perspectives, and bring real-world experience to each topic. Together, they explore the opportunities, challenges, and practical applications of AI in customer service, making complex concepts accessible and relevant for teams looking to accelerate their AI journey.
