Conversational AI is transforming fast—from scripted bots to intelligent, agentic systems that reason, learn, and act.

In this session, you’ll discover how to use next-generation AI to elevate customer and employee experiences. We’ll explore how AI is moving beyond automation to become a true business partner—one that understands intent, collaborates with people, and completes complex tasks from start to finish.

Why attend?

• Benchmark your AI maturity and uncover the next steps to advance your strategy.
• Learn how to select AI solutions that deliver measurable ROI and business value.
• Explore proven frameworks for governance, risk management, and human oversight to scale AI responsibly.

Meet the speakers