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What if the quality of your AI-powered customer experience comes down to one simple thing: how well you ask? As customer experience moves beyond traditional bots toward Agentic AI, prompting is becoming much more than a way to get better answers. It’s how we give AI agents context, intent, direction and the guardrails they need to reason, act and deliver meaningful customer outcomes. In this episode of CTRL+AI+SUCCEED, host Juan Perez is joined by Emir Munoz and Bilal Zaghloul to explore “The Art of the Ask: Prompt Engineering for Agentic CX.”
Meet the Speaker
Juan Perez
Director, Professional Services Consulting Director, EMEA
