Introducing Agentic Virtual Agents: The next evolution of AI at Genesys

March 18, 2026 AT 11AM PT / 2PM ET

Organizations are moving beyond traditional automation toward more intelligent, autonomous systems. Genesys is leading the way with an agentic-first strategy designed to deliver greater adaptability, personalization and business impact. Genesys Cloud™ Agentic Virtual Agents marks a pivotal moment in the evolution of AI-powered customer experience.

Join this session and discover our distinctive approach to building AI solutions in the age of agentic AI. In this session, we’ll introduce our latest innovation, Agentic Virtual Agents, including a live demonstration and guided walkthrough of how easy it is to configure and deploy.

Why attend?

  • Learn how Genesys is redefining AI with an agentic-first approach
  • Explore how autonomous AI agents can elevate customer experiences
  • Gain insight into practical use cases you can apply immediately
  • See a live demonstration of Agentic Virtual Agents in action

Meet the speakers

Paul 350×350 px

Paul Bennett
AI and Experience Orchestration Director
Genesys