Introducing Agentic Virtual Agents: The next evolution of AI at Genesys

March 18, 2026 AT 11AM PT / 2PM ET

Organizations are moving beyond traditional automation toward more intelligent, autonomous systems. Genesys is leading the way with an agentic-first strategy designed to deliver greater adaptability, personalization and business impact. Genesys Cloud™ Agentic Virtual Agents marks a pivotal moment in the evolution of AI-powered customer experience.

Join this session and discover our distinctive approach to building AI solutions in the age of agentic AI. We’ll introduce our latest innovation, Agentic Virtual Agents, including a live demonstration and guided walkthrough of how easy it is to configure and deploy.

Why attend?

  • Learn how Genesys is redefining AI with an agentic-first approach
  • Explore how autonomous AI agents can elevate customer experiences
  • Gain insight into practical use cases you can apply immediately
  • See a live demonstration of Agentic Virtual Agents in action

Meet the speakers

Paul bennett

Paul Bennett
AI and Experience Orchestration Director
Genesys

mitch-mason_headshot_300x300

Mitch Mason
Principal Product Manager, Virtual Agent
Genesys

Lars mickelsen

Lars Mickelsen
 Principal Solution Consultant
Genesys