LIVE WEBINAR

Building Resilient CX Operations with Genesys Cloud

Discover how proactive business continuity planning strengthens reliability and keeps CX operations running through periods of disruption.

When systems go down, customers lose patience — and your brand’s reputation can hang in the balance. Whether it’s a regional disruption or an internal failure, business continuity isn’t optional — it’s essential.

Join experts and industry leaders for a candid discussion on how to build true operational resilience with CX cloud solutions— so your customer experiences stay consistent, no matter what happens.

Have a specific scenario that was not covered during the session? Email your questions to OnlineEvents@genesys.com and our experts will follow up with tailored guidance.

During this live session, you’ll learn:

01

How Genesys CloudTM solutions are architected for high availability

01

Practical strategies for strengthening resilience with Genesys Cloud solution business continuity options

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Get answers to your real-world “what if” scenarios in our live Q&A

Meet the Speakers

Donald Huovinen

Donald Huovinen

VP, Commercial Operations, Genesys

Jeff Wise

Jeff Wise

VP, Product Management, Genesys

Ian Greene

Ian Greene

Enterprise Architect, Genesys

Brad Bernero

Brad Bernero

Consulting Director, Professional Services, Genesys