LIVE WEBINAR

Building Resilient CX Operations with Genesys Cloud

October 30th, 2025 AT 11AM PT / 2PM ET

Discover how proactive business continuity planning strengthens reliability and keeps CX operations running through periods of disruption.

When systems go down, customers lose patience — and your brand’s reputation can hang in the balance. Whether it’s a regional disruption or an internal failure, business continuity isn’t optional — it’s essential.

Join experts and industry leaders for a candid discussion on how to build true operational resilience with CX cloud solutions— so your customer experiences stay consistent, no matter what happens.

Have a specific scenario you want to discuss? Email your questions to OnlineEvents@genesys.com and our experts will aim to cover them live.

During this live session, you’ll learn:

01

How Genesys CloudTM solutions are architected for high availability

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Practical strategies for strengthening resilience with Genesys Cloud solution business continuity options

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Get answers to your real-world “what if” scenarios in our live Q&A

Meet the Speakers

Donald Huovinen

Donald Huovinen

VP, Commercial Operations, Genesys

Jeff Wise

Jeff Wise

VP, Product Management, Genesys

Ian Greene

Ian Greene

Enterprise Architect, Genesys

Brad Bernero

Brad Bernero

Consulting Director, Professional Services, Genesys