Three ways chatbots improve customer experience

Bots were initially integrated into the call centre to offer self-service options, handle simple tasks and provide 24/7 availability for customers. Now, companies are increasingly putting bots to work to assist agents who struggle to keep up with call volume, personalise interactions and guide customer journeys and, ultimately, improve the customer experience.  

Download the ebook to learn how chatbots: 

• Improve first-contact resolution by context matching 
• Assist agents by taking over repetitive tasks 
• Improve the customer experiences through always-on, immediate response options