Analysts and users agree — Genesys is a leader

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Badge g2 fall25 users most likely to recommend

Dig into industry analyst data

Discover why the Genesys Cloud platform has been named a leader by Gartner, Forrester and more.

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2025 Gartner^® Critical Capabilities for Contact Centre as a Service

Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases

The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025

“Genesys Cloud CX is a best fit for brands that want a modern, highly scalable platform with advanced AI capabilities.”

2025 Gartner® Magic Quadrant™ for Contact Centre as a Service

Gartner named Genesys a Leader for the 11th consecutive year

IDC MarketScape: Worldwide General Purpose Conversational Artificial intelligence Platforms 2025 Vendor Assessment

Genesys named a general purpose Conversational AI Leader by IDC MarketScape

User reviews that speak for themselves

Get insights from customers who made the switch to Genesys Cloud. No scripts, no strings attached — just genuine experience.

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…There is no other solution that I would bet my future on.”

Grayton E. Koenig
National Solutions Consultant
Voxai

“Genesys Cloud gives us the ability to ask our customers for feedback in a meaningful way, report and quantify the input, and provide ROI metrics to the business… The Genesys platform is much easier for our agents to navigate and provides information to the agent upfront. Instead of our agents having to dig for the data every time through an extensive knowledge base….”

Faith Borst
Sr. Technical Support Manager,
Service Center, Data Recognition Corporation

“My experience with Genesys Cloud has been truly exceptional. As someone who has worked with various contact centre platforms over the years including legacy systems, this platform stands out for its versatility, reliability and innovation. Since transitioning to the platform, I have found that it meets the demands of modern customer experience management while remaining adaptable to future needs.”

Insurance

Do more with Genesys Cloud

Exceed expectations with the latest digital and AI innovations

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for operational agility

Gain the advantage of a single platform spanning sales, marketing and services — enabling better and broader customer and employee experience capabilities.

Rest easy with a secure, resilient CCaaS platform

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multitenant, microservices-based architecture.

See what Genesys customers are saying

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“Downtime used to be a weekly occurrence, but I couldn’t even tell you the last time we had an incident. In productivity terms alone we believe we’ve saved nearly 2,000 hours.”

Jack Roberts Director

GMS Technology and Applications, TechStyleOS

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A businesswoman and a businessman sitting at a table shaking hands.

“Thanks to Genesys’s experience in artificial intelligence, automation and data analysis, we can offer a highly personalised service, speed up the sales process and immediately identify areas of opportunity. This allows us to anticipate our clients’ needs.”

Edgar Celaya Director of Sales and Contact Centre

Sales-Hub

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“Genesys gave us everything: future-proofed global cloud migration that could easily be adapted for local country telephony regulations and restrictions, with guaranteed service levels and experience whether our users work in the office or at home.”

Felipe Kitano Platform Manager Contact Centre

Nestlé

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“Genesys Cloud aligns with our long-term roadmap, enabling us to leverage AI, predictive analytics and intelligent routing to optimise customer interactions. And with cloud-based maintenance handled by Genesys, we no longer need to worry about expensive on-premises upkeep.”

Surawat Shinawatra Head of Customer Service

SCB 

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