Critical capabilities for Contact Centre as a Service

Be confident your customer experience (CX) solution provider delivers the key capabilities your business needs to scale to meet volume increases, provide more robust customer service engagements and support your call centre — no matter where it’s located.

The Magic Quadrant report will help application leaders responsible for customer service find the right provider for their geographic and functional needs and the Critical Capabilities report will help leaders shortlist providers for further evaluation.

Genesys is proud to be ranked #1 in 3 out of 5 Critical Capabilities Use Cases, delivering the all-in-one solution that can enable organisations worldwide to transform siloed interactions into connected customer engagements.

Get the full Gartner report and see why Genesys is ranked #1 in 3 out of 5 Critical Capabilities Use Cases. You’ll also see:

• How Gartner evaluates the nine CCaaS providers
• How Gartner evaluates each provider’s ability to deliver five Use Cases
• Key recommendations to guide your decision-making process

 

Gartner, Critical Capabilities for Contact Centre as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022.

Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022

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This Magic Quadrant was earlier named as Magic Quadrant for Contact Centre as a Service, North America and Magic Quadrant for Contact Centre as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.