Genesys Webinar

Introducing Genesys Messaging for Apple Business Chat Beta

Come see the benefits of Genesys Messaging for Apple Business Chat Beta with a demo powered by Kate, the Customer Experience AI. It is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. It is now available in beta in the US. Be one of the first brands to enable this new smart channel and provide outstanding support and convenience to your customers.

Learn more about using Genesys Messaging for Apple Business Chat Beta. Deliver the seamless, connected experiences your customers want, powered by Genesys. You will do this by:

  • Leveraging a single omnichannel customer experience platform with persistent context
  • Providing integrated agent assistance and a rich agent experience with full awareness and context using patented Blended AI by Genesys, including Customer Experience AI known as Kate
  • Supporting key Apple Business Chat Beta features including
    • Multiple entry points
    • iMessage applications
    • Use of existing iOS features
    • Payments through Apple Pay
    • Pre-populated answer options
    • Rich images and videos
    • Simple scheduling options with built-in lists

Get your pulse racing as you glean ideas on how to get started with Genesys Messaging for Apple Business Chat to improve customer experience.

Meet the Speakers

Weibnar tommy minta

Tommy Minta
North America Digital Solution Lead, Genesys

Dipali mehta

Dipali Mehta
Product Marketing Director, Genesys


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