Driving Quality and Operational Excellence in Healthcare

SDMI uses Genesys Cloud and AI to plan patient journeys and improve healthcare outcomes. This interactive session will highlight strategies to meet key quality and operational measures while enhancing the patient experience and keeping employees engaged.

October 21, 2025 – 12:30pm ET

Zoom (Online)

Join us for a live reference forum with Rachel Papka, Chief Innovation Officer, and Karren Ushijima, Director of Healthcare Services, to learn how Steinberg Diagnostics Medical Imaging (SDMI) uses Genesys Cloud and AI to:

  • Plan patient journeys and improve healthcare outcomes
  • Meet key quality and operational measures while enhancing the patient experience
  • Keeping employees engaged and elevate the employee experience

During this live forum you’ll be able to engage and ask questions. You are welcome to participate.

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Future Customer Reference Forums

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Meet the speakers

Tara Mahoney

Tara Mahoney

Vice President Global Healthcare Industry Practice, Genesys

Susan DeVito

Susan DeVito

Senior Industry Executive - Healthcare, Genesys

Rachel Papka

Rachel Papka

Chief Innovation Officer, SDMI

Karren Ushijima

Karren Ushijima

Director of Healthcare Services, SDMI