Webinar Bytes

Genesys Engage on Microsoft Azure: Built for enterprise

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then watch the full video by clicking the link below.

Customer experience is a powerful differentiator. When the world knows your brand, the stakes are high. If you can’t deliver the experience your customers expect, they’ll find someone who can.

To create a cloud ecosystem that delivers the level of experience your customers expect, you need global partners that provide personalization, scalability and security.

Watch the full webinar by clicking this link.

Meet the Speakers

Merrie williamson

Merrie Williamson
VP, Azure Apps and Infrastructure
Microsoft

Todd hollenburg webinar image

Todd Hollenberg
VP, Product Management
Genesys

Abi

Abi Chandra
Cloud Evangelist
Genesys

Ranga

Ranga Thittai
VP for Enterprise Network Services
Tech Mahindra

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In my experiences, as I’ve been talking to customers, the

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themes that I wanted to share today were, those customers

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are looking differently as they plan ahead in their future

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of doing their business on cloud. They’re adopting remote work

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as a normal operating model, they’re leveraging global talent in

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that new kind of philosophy, they’re accelerating their move to

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cloud and away from environments that would have been much

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further out, five year plans to go to cloud are

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now 18 months. For Microsoft to serve our customers, we

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need partnerships, and we need an ecosystem to meet the

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customer’s diverse needs, all of these enterprise customers who trust

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Microsoft. I’m really excited to be here to talk today

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about our partnership with Genesys. Who’s already a trusted partner

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for many, many of our common enterprise customers. Together, Microsoft

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and Genesys are able to take these enterprises and bring

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them deliver superior interactions for their own customers, while also

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providing security, and scalability to manage all these complexities involved

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with connecting ever growing number of touch points through the

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customer journey.

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