AI can change how work gets done. The bigger question is whether it helps people perform better.

CX teams are under pressure to move faster, improve efficiency and deliver better experiences while navigating an increasingly AI-enabled workplace.

More technology doesn’t automatically create better performance.

The second conversation in CX Forward explores what changing CX expectations and AI-enabled work mean for the people delivering customer experience.

Using the Better Team Performance research as the foundation, we’ll move beyond the paper to explore the practical implications for teams, workflows, leadership and customer outcomes.

In this session, you will:

• Understand how the CX workforce is changing
• Explore where AI can improve team performance and where human expertise matters most
• Discover how better workflows can reduce friction and improve execution
• Consider what leaders need to change to create better team and customer outcomes

Better teams create better experiences.

Register for 10 December