Genesys Innovation Showcase at Electrolux

Discover how Electrolux is using agentic experience orchestration, Journey Management and AI to transform customer and employee experiences and deliver measurable business outcomes.

You’ll hear how Electrolux has:

• Replaced 30 disconnected systems with a single orchestration platform

• Increased customer interaction analysis from 3% to 100%

• Deployed agentic virtual agents supporting more than 65% of service demand

• Increased web sales conversion from 30% to 42% through predictive engagement and journey management

• Deployed Agent Copilot in eight weeks, reducing handling time by 30%

You’ll also explore with Genesys experts how Journey Management and Agentic AI could accelerate transformation within your own organization.

For questions, please contact Claire Beatty, Senior Director, Customer Advocacy at claire.beatty@genesys.com.