On-demand webinar
Part of the CTRL + AI + SUCCEED webinar series.
About this Session
Move beyond the AI hype and onto the transformation line. In this episode of CTRL+AI+SUCCEED, we explore real AI use cases already changing how organisations work, serve customers, and deliver value, and how to identify them.
We will hear the stories behind the transformation: the problem that needed solving, what was actually implemented, what changed as a result, and perhaps most importantly, what was learned along the way. No theory. No future promises.
Real use cases. Real lessons. Real change.
Meet the Speaker
Juan Perez
Director in the Customer Success EMEA organization
The series is hosted by Juan Perez, Director in the Customer Success EMEA organization, with more than 15 years of experience helping enterprise customers transform and optimize their customer experience operations. Juan is an expert in AI adoption, customer engagement strategy, and value realization, bringing a strong mix of business vision, technical understanding, and practical field experience.
Throughout CTRL + AI + SUCCEED, Juan is joined by expert guests who share specialized perspectives, and bring real-world experience to each topic. Together, they explore the opportunities, challenges, and practical applications of AI in customer service, making complex concepts accessible and relevant for teams looking to accelerate their AI journey.
