Genesys Webinar

Technology Insights: How AI is Driving a New Era in Customer Engagement

While AI sounds like a futuristic technology, it is very much here and now!  Contact centers are moving from traditional metrics like Service Level and ASA, to more business outcome focused metrics like Net Promoter Score, First Contact Resolution, Customer Retention, and Revenue Generation.  

Join Genesys’ Charlie Godfrey, Global Solution Services Director, Guillaume Calot, Global Director of Solution Strategy and Dan Miller, Lead Analyst & Founder of Opus Research to discuss the importance of leveraging AI in your customer services and sales strategy.

Find out critical insights on how leveraging AI can:

  • Drive successful outcomes
  • Analyze huge amounts of data
  • Evaluate real-time conditions and customer attributes to balance outcomes with service level and agency level occupancy

Meet the Speakers

Webibnar charlie godfrey

Charlie Godfrey
Global Solution Services Director

Webinar guillaume calot

Guillaume Calot
Director, Strategic Solutions


Dan Miller
Lead Analyst & Founder of Opus Research


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