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Best Practice

How to successfully implement AI driven predictive routing

Using artificial intelligence (AI) to find the optimal match between customers and agents delivers strong business results. Learn how to get started with predictive routing, deploy it at scale and achieve quick returns with minimal risks.

You’ll see how to:

  • Simplify AI-driven predictive routing deployment with a clear plan and real-life examples
  • Achieve measurable business outcomes
  • Define a clear scope and timeline, including KPIs, data and effects
  • Minimize risk and guarantee success


Meet the Speakers

Guillaum 100x100

Guillaume Calot
Director, Strategic Solutions


Barbara Gonzalez
VP, Global Business Consulting

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