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CX Innovation Series:

Summer Innovations 2019 – orchestrating customer experiences

Genesys Summer Innovations includes a complete view of new capabilities across the entire company portfolio for our on-premises and cloud solutions. Join us and see how to connect moments that matter across sales, marketing and service.

We’re introducing new Genesys artificial intelligence (AI) capabilities that make it easier for you to craft seamless customer journeys across channels and touchpoints – assisted and unassisted — while improving performance and helping you realize 60% to 80% faster time-to-value.

Register now for this exciting webinar. You’ll learn about:

  • New digital Genesys Cloud services to accelerate your investment
  • Quick orchestration of bots and assisted experiences using over 30 microapps
  • FedRAMP product security enhancements
  • WhatsApp for PureCloud and PureEngage applications


General session:

  • Spotlight on key capabilities and innovations – Janelle Dieken, SVP, Product Marketing

Breakout sessions (held concurrently after general session)

  • PureEngage roadmap – Steve Rutledge, SVP, Product Management
  • PureConnect roadmap – Mimi Nyguen, SVP, Product Management
  • PureCloud roadmap – Mike Szilagyi, SVP, Product Management


Meet the Speakers

Webinar janelle mattews

Janelle Dieken
SVP, Solutions & Product Marketing

Weibnar mike szilagyi

Mike Szilagyi
SVP, Product Management

Mimi nguyen

Mimi Nguyen
SVP, Product Management

Rsz steve rutledge

Steve Rutledge
SVP, Product Management

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