Agenda

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Tuesday, 10 September

Partner Day

09:00 – 16:00

Welcome reception

17:30 – 19:00

Wednesday, 11 September

Morning bites & Marketplace open

07:00 – 09:00

General session

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  • The Genesys Vision: Tony Bates, Mark Turner, Friedbert Schuh
  • Genesys customer spotlight: Lowell Financial Services
  • Genesys customer spotlight: Kiwi.com
  • Genesys product keynote, Peter Graf
  • Keynote speaker: Dave Carroll, United Breaks Guitars
  • CX Heroes

09:00 – 10:30

Marketplace open

10:30 – 18:00

Breakout 1

11:30 – 12:15

Breakout 2

12:30 – 13:15

Lunch/Marketplace

13:15  – 14:30

Breakout 3

14:30 – 15:15

Breakout 4

15:30 – 16:15

Reception and Marketplace open

16:15 – 18:00

G-Summit Europe Party

19:00 – 23:00

Thursday, 12 September

Morning bites & Marketplace open

08:30 – 10:00

General session

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  • Genesys customer spotlight: Heineken
  • The next conversation: Powering customer conversations with Google Cloud AI
  • CX Heroes

10:00 – 11:00

Breakout 5

11:15 – 12:00

Lunch/Marketplace

12:00 – 13:30

General session

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  • Workforce of the future discussion
  • Keynote speaker: Huib van Bockel
  • CX Heroes

13:30 – 14:45

Closing reception/Marketplace

14:45 – 16:00

Stay connected: #GSummit19

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