Resources are available for those migrating from Avaya to Genesys. Learn More

Innovations Webinar

Genesys innovations — what’s new

To create the best customer experiences you need the best solutions. Genesys continues to innovate across digital, artificial intelligence (AI), workforce engagement, analytics, inbound, and outbound to give you more.

Join Genesys product leaders for a quarterly webinar to learn about recent innovations and capabilities. They’ll dive into how these new capabilities and features can benefit your business and customer experiences — no matter what solution you use.

Register now for this webinar to learn:

  • What’s new in the Genesys Cloud CXTM and Genesys Multicloud CXTM solutions
  • How these innovations benefit your business
  • The Genesys innovation strategy and what’s to come

Plan ahead with our short agenda:

General session:

  • Key capabilities and innovations – Janelle Dieken, SVP, Product Marketing

Solutions breakouts (held concurrently after general session)

  • Genesys Cloud CX spotlight – Mike Szilagyi, SVP, Product Management
  • Genesys Multicloud CX spotlight – Tod Famous, VP, Product Management, Genesys Multicloud CX

Meet the Speakers


Janelle Dieken
SVP, Solutions and Product Marketing

Mike szilagyi

Mike Szilagyi
SVP, Product Management

Tod famous webinar image

Tod Famous
VP Product Management, Engage