Name: Genesys Future of CX – Belgium
Start: 2025-10-02T00:00:00
End: 2025-10-02

Genesys Future of CX Belgium - Thursday 2nd of October 2025

We are pleased to invite you to Genesys Future of CX Belgium, which will take place on 2 October 2025 at the AG Insurance Campus in Brussels. This event offers a great opportunity to connect with industry peers, learn from experts and hear inspiring customer stories.

We’re proud to welcome Rik Vera, internationally acclaimed keynote speaker, futurist, and business philosopher, to kick off Genesys Future of CX Belgium. With a career spanning over 25 years in global leadership roles and more than 1,500 keynotes delivered across 62 countries, Rik brings a unique blend of real-world experience, digital foresight, and contagious energy.

Our own Nienke Spinnato-Prins will be the moderator for the day.

Do you have a question? Send an email to lex.oosterhoff@genesys.com
Please note: initially, we have a limit of 4 participants per customer, so coordinate attendance with your colleagues.

Agenda

Thursday, 02 October 2025

11:30 – 12:00

Welcome

12:00 – 13:00

Lunch & Networking

13:00 – 13:15

Opening

Michel Delfosse, Genesys

13:15 – 14:15

Curiosity in the Perfect Storm – Thriving Beyond

We are living through a perfect storm of big data, AI, and robotization. A world defined by unknown unknowns. But the real superpower to thrive in this new world is not technology. It’s human: the 5C’s: Critical thinking, Collaboration, Compassion, Creativity, and above all, Curiosity. Rik will challenge you to rewire your mindset, not just your tools, and show how Curiosity can guide people and companies through chaos to relevance and resilience. Expect challenging status quo, beach chairs, tsunamis, an octopus brain, super powers and kryotonite, practical take away exercises and a lot of inspiration.

Rik Vera, Master of Curiosity, Seasoned CEO & Global Keynote Speaker

14:15 – 14:30

Short Break

14:30 – 15:00

Customer Panel: The Future of CX

Moderator: Ramses de Jong, Sales Manager, Genesys

Jo van Eynde, Team Leader Digital Workplace – AG Insurance
An Florens, Operations Director – Carglass
Mario Rousseau, Manager Alarm Centrale – VAB

15:00 – 15:30

Networking Break

15:30 – 16:15

Empathy‑Driven AI: Agentic Innovation in Genesys Cloud

In this session, we will explore the transformative journey of customer experience (CX) with Genesys Cloud. From the initial contact to the final resolution, discover how Genesys leverages cutting-edge technical innovations to enhance every interaction.

James Cockbill & Helene Bodart, Genesys

16:15 – 17:00

Beyond Efficiency: Reimagining Workforce Engagement in the AI Era

This session explores how Genesys Cloud WEM and Supervisor AI go beyond efficiency to redefine workforce engagement—empowering supervisors and employees with AI-driven insights, smarter decision-making, and more meaningful connections.

Thomas Weschke & Bart Eyer, Genesys

17:00 – 17:10