On-demand webinar
Discover how AIA New Zealand improved average case handling times, boosted customer satisfaction and enabled real-time reporting — all through the power of a fully integrated CX and CRM platform.
97% of consumers say it’s important to move across channels without repeating themselves — yet 84% of CX leaders still struggle to deliver connected, omnichannel experiences due to fragmented systems and siloed data, according to “The State of Customer Experience” report from Genesys.
To meet these rising expectations, your agents need a unified view that brings together CRM, Contact Center as a Service, AI and workforce management in one intelligent workspace.
Join AIA New Zealand CIO Luke Longney, Kytec CEO David Okulicz, Salesforce RVP Hannah Brown and Genesys VP Kyle Kuntz as they share how an integrated customer experience and CRM platform empowered AIA to elevate its service delivery — fast and without disruption.
Proven strategies to future-proof your contact center and scale with agility
A blueprint for unified service delivery that eliminates data silos and improves agent performance
3 benefits of integrating your contact center and CRM technologies
Kyle Kuntz
VP, Global Tech Partnerships, Genesys
Luke Longney
CIO, AIA New Zealand
David Okulicz
Kytec, CEO
Hannah Brown
Salesforce, RVP, Strategic Partnerships
