Webinar Bytes

Integrate Microsoft Teams with Genesys Cloud CX

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then watch the full video by clicking the link below.

The Genesys Cloud CXTM integration with Microsoft Teams lets employees collaborate and empowers them to deliver great customer experiences — from anywhere.

In these webinar bytes, we highlight the native integration between Genesys Cloud CX and Microsoft Teams. And, for a limited time, you can get free integration of Microsoft Teams and the Genesys Cloud CX platform.

Watch the full webinar by clicking this link.

Meet the Speakers

Christopher connolly

Chris Connolly
Vice President, Solution Strategy
Genesys

Ammerlaan webinar image

Mike Ammerlaan
Director, Product Marketing
Microsoft 365 Ecosystem

Trey buck webinar image

Trey Buck
Senior Product Manager
Genesys

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Microsoft Teams is kind of the latest generation of communication

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tools that are a part of Microsoft 365. Starting from

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a lineage of Microsoft Communicator, probably about 13, 14 years

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ago. Microsoft Teams is the latest iteration and really it’s

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kind of designed to be this one stop shop, this

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tool that integrates all different communication modalities into one place,

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coupled with a number of different apps and integrations to

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make those experiences better. I think the hallmark of Microsoft

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Teams is really the ability for teams to come together

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in groups called teams, and that they can have this

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ability to collaborate, communicate, to put all their text messages

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in this open space where if you’re a new member

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joining a team you can come in, you can see

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all the communications and things that have happened as part

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of that overall communication experience like you’re having. Of course,

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another major capability is meetings, supporting audio visual meetings, the

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ability for people to get together, even supporting things like

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live events and the like. I think the other real

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hallmark of Microsoft Teams is that we’re trying to simplify

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work by bringing in applications like Excel, but then also

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other applications like whether it’s Trello or other things that

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you can bring into your team’s workspaces so that you

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have everything at your fingertips, all that knowledge and all

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those sets of tools, all in one place, available for

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your teams to go access and pull together. So really

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built on this philosophy that communication works best when things

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get integrated and pulled together, which is definitely a corresponding

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philosophy that we have with the Genesys folks as well.

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