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iiNet

Listens to the true voice of the customer

See how Genesys helped iiNet deliver a “follow-the-sun” contact center model, with expanded coverage across three sites and time zones, and improve NPS results by 20%–truly listening to the customer.

I really love working with Genesys because they share the same passion with us for customer service.

Matthew Toohey, Chief Information Officer, iiNet

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