iiNet

Listens to the true voice of the customer

See how Genesys helped iiNet deliver a “follow-the-sun” contact center model, with expanded coverage across three sites and time zones, and improve NPS results by 20%–truly listening to the customer.

Product

Genesys^TM solution

Solutions

Workforce Forecasting and Scheduling

“I really love working with Genesys because they share the same passion with us for customer service.”

Matthew Toohey, Chief Information Officer, iiNet

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.