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Home > Customer Stories > Visión Banco Paraguay

Visión Banco Paraguay

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Visión Banco Paraguay was launched in May 1992, and is a microfinance company committed to developing and implementing a system of quality management in order to fully meet the requirements of its customers.

Today, after 22 years of operations, they are one of Paraguay’s leading banks with 96 branches and about 2000 workers. They are recognized as an inclusive bank where corporate social responsibility is very important, and that is why providing customers with all the tools they need to choose the most convenient communication channel is a priority.

Benefits

  • Lower operating costs
  • Faster time to market
  • Services suited to what the customer prefers
  • Ability to manage multichannel experiences consistently by preserving the context and history of customer interactions as they switch from channel to channel
Visión Banco Paraguay

Challenges

  • Overcome the outdated system of handling customer interactions manually
  • Generate useful statistics
  • Increase workforce optimization
  • Gain the ability to analyze what can be done to improve customer satisfaction

Solutions

  • Genesys Customer Experience Platform
  • Genesys Workforce Optimization
  • Genesys Contact Center Modernization
  • Genesys Proactive Communications
  • Genesys Digital Channels
Read the customer story

“We are extremely excited about customer experience. The company is well known in this country, especially for its technical ability. The technical personnel are very confident and well-trained, and they are there when we need them most.”

Estela Spelt, Client Manager of Visión Banco Paraguay

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About Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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