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TwinSpires provides both contact center and Internet gaming services for Churchill Downs and their affiliated horse racing facilities such as the Kentucky Derby. The company implemented the Genesys Customer Experience Platform through a scalable cloud-based contact center solution virtualized across multiple TwinSpires locations, and has delivered both fans and customers a greatly improved customer experience.
“For the growth of our business, we needed a cloud-based system that we could utilize across our properties both now and into the future.”
Shirl McConville, Sr. Director Player Services, TwinSpires