One of the most recognizable brands in Thailand, True Corporation is the country’s convergence lifestyle leader, offering a vast selection of integrated communications services and solutions, including mobile, broadband, fixed-line, pay TV, eCommerce and even retail F&B. In a move to upgrade from manual telesales processes, True Corporation selected the Genesys IVR solution, due to the flexibility and depth it provides. Genesys Outbound IVR helps the company’s agents automate time-intensive tasks, which has led to an increase in productivity and morale.
“Working with Genesys helps our agents have a more effective way of managing calls and the solution integrates well with other solutions. We’re able to get attached data in a very efficient and seamless manner, so it’s very easy.”
Sanphasak Nitinthorn, Assistant Director, True Corporation – Thailand